
IT Consultant - Service Now (m/w/d)
We, Busch Group IT, see ourselves as a partner of IT in the Busch Group of companies along the entire digital value chain.
As part of the Busch Group, we are the first point of contact for IT and Application solutions and ensure the smooth running of complex IT processes and projects. We take end-to-end responsibility – from the idea to service and support.
These tasks await you with us:
Strategic Planning:
- Own the overall solution blueprint and roadmap, work closely with other business functions to articulate business needs, and translate them into an appropriate solution design.
- Define and detail overall platform architecture of ServiceNow and on-prem systems with architect of integration from other areas within organization.
Platform Management:
- Developing and customizing, including outlining the architecture, workflows, and configurations of ServiceNow in area of ITSM / ESM processes such as Incident, Change, Problem, Knowledge DB, and Configuration Management.
- Designing and implementing workflows, user interfaces, and integrations within the ServiceNow platform.
- Assisting with the integration of ServiceNow with external systems and applications via APIs and web services.
- Implementing user and role management as well as customizing dashboards and reports.
- Collaborating closely with departments to ensure optimal solutions.
- Manage ServiceNow releases and upgrades, including design, develop, testing, deployment, and post implementation review.
Performance Monitoring and Optimization:
- Monitor ServiceNow performance metrics and key performance indicators (KPIs) to identify areas for improvement.
- Implement optimization initiatives to enhance user experience, streamline processes, and increase overall efficiency.
Required Qualifications:
- Bachelor’s degree in information technology, Computer Science, or related field.
- Certified Application Developer and minimum two Implementation Specialist Certifications.
- Several years of experience in developing and implementing Ser-viceNow solutions
- Experience in developing workflows, Business Rules, Client Scripts, and other ServiceNow-specific scripts
- Strong understanding of Enterprise Service Management (ESM) process and best practices.
- Effective communication and interpersonal skills, with the ability to in-teract with stakeholders at all levels of the organization.
- Project management experience, including planning, execution, and resource management.
- Knowledge of the ITIL (Information Technology Infrastructure Li-brary) framework is a must.
- Ambitious and intuitive individual who work under organization direc-tives towards agreed goals/targets with creative approach.
- Experience with rollout of service management in organization with international visibility or cross continent locations.
Not mandatory:
- Experience in the administration of Ivanti Tool.
- CTA Certification.