IT Consultant – Service Now

IT Consultant - Service Now (m/w/d)

We, Busch Group IT, see ourselves as a partner of IT in the Busch Group of companies along the entire digital value chain.
Als Teil der Busch-Gruppe sind wir der erste Ansprechpartner für IT- und Anwendungslösungen und sorgen für den reibungslosen Ablauf komplexer IT-Prozesse und Projekte. Wir übernehmen End-to-End-Verantwortung - von der Idee bis zu Service und Support.

These tasks await you with us:

Strategic Planning:

  • Own the overall solution blueprint and roadmap, work closely with other business functions to articulate business needs, and translate them into an appropriate solution design.
  • Define and detail overall platform architecture of ServiceNow and on-prem systems with architect of integration from other areas within organization.

Platform Management:

  • Developing and customizing, including outlining the architecture, workflows, and configurations of ServiceNow in area of ITSM / ESM processes such as Incident, Change, Problem, Knowledge DB, and Configuration Management.
  • Designing and implementing workflows, user interfaces, and integrations within the ServiceNow platform.
  • Assisting with the integration of ServiceNow with external systems and applications via APIs and web services.
  • Implementing user and role management as well as customizing dashboards and reports.
  • Collaborating closely with departments to ensure optimal solutions.
  • Manage ServiceNow releases and upgrades, including design, develop, testing, deployment, and post implementation review.

Performance Monitoring and Optimization:

  • Monitor ServiceNow performance metrics and key performance indicators (KPIs) to identify areas for improvement.
  • Implement optimization initiatives to enhance user experience, streamline processes, and increase overall efficiency.

Required Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or related field.
  • Certified Application Developer and minimum two Implementation Specialist Certifications.
  • Several years of experience in developing and implementing Ser-viceNow solutions
  • Experience in developing workflows, Business Rules, Client Scripts, and other ServiceNow-specific scripts
  • Strong understanding of Enterprise Service Management (ESM) process and best practices.
  • Effective communication and interpersonal skills, with the ability to in-teract with stakeholders at all levels of the organization.
  • Project management experience, including planning, execution, and resource management.
  • Knowledge of the ITIL (Information Technology Infrastructure Li-brary) framework is a must.
  • Ambitious and intuitive individual who work under organization direc-tives towards agreed goals/targets with creative approach.
  • Experience with rollout of service management in organization with international visibility or cross continent locations.

     Not mandatory:

  • Experience in the administration of Ivanti Tool.
  • CTA Certification. 
Busch Group IT is committed to equal opportunity and the support of minorities as an employer and does not discriminate based on ethnicity, skin color, religion, gender, sexual orientation, gender identity, national origin, disability, or any legally protected status.

IT Security Analyst

IT Security Analyst (m/w/d)

We, Busch Group IT, see ourselves as a partner of IT in the Busch Group of companies along the entire digital value chain.
Als Teil der Busch-Gruppe sind wir der erste Ansprechpartner für IT- und Anwendungslösungen und sorgen für den reibungslosen Ablauf komplexer IT-Prozesse und Projekte. Wir übernehmen End-to-End-Verantwortung - von der Idee bis zu Service und Support.

These tasks await you with us:

Network Monitoring and Management:

  • Monitor network performance, troubleshoot connectivity issues, and optimize network resources.
  • Implement and maintain network devices such as switches, routers, and firewalls.
  • Configure and manage network services including DNS, DHCP, VPN, and VLANs.

Security Implementation and Maintenance:

  • Implement, and manage security measures such as firewalls, intrusion detection systems, and access control lists.
  • Monitor security logs and alerts to identify and respond to security incidents promptly.
  • Adhere to security policies and procedures to ensure compliance with regulatory requirements and industry best practices.

Incident Response and Investigation:

  • Investigate security incidents and breaches to determine the root cause and recommend remediation actions.
  • Coordinate with internal teams and external stakeholders to mitigate security risks and restore normal operations.
  • Document security incidents, including their impact and resolution, for future reference and analysis.

Documentation and Reporting:

  • Maintain documentation of network configurations, security policies, and procedures.
  • Communicate technical information effectively to both technical and non-technical audiences.

Continuous Improvement:

  • Stay abreast of emerging threats, vulnerabilities, and technologies in the field of network security.
  • Evaluate and recommend security solutions and technologies to enhance the organization’s security posture.

Participate in security training and awareness programs for employees to promote a culture of security awareness.

Required Qualifications:

  • Bachelor’s degree in computer science or related field.
  • Experience in information security or related fields.
  • Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts.
  • Nice to have : Experience in the administration of Cisco products and Palo Alto products
Busch Group IT is committed to equal opportunity and the support of minorities as an employer and does not discriminate based on ethnicity, skin color, religion, gender, sexual orientation, gender identity, national origin, disability, or any legally protected status.